RETURNS

We have 100% confidence in our products and we want you to feel that way too, however if you are unhappy with your item please inform us immediately by emailing shop@the-costumier.com and return it within 7 working days (not including weekends or bank holidays). The 7 day period starts the day you receive your order.

Items returned after 7 days will not be refunded.
 
Please include the order details, the item for return and reason for return. If the item is faulty please inform us straight away.

RETURNS ADDRESS:       
The Costumier Ltd
4 Rector Street
London
N1 7DG

Carriage is non-refundable and returns are made at the customers own cost. Refunds will be made on receipt of the goods returned in good condition.

NON RETURNABLE ITEMS
Due to the nature of certain goods, some items are non-returnable. These items include;

- Custom logo Storage Bags
- Gutermann Threads

Products displayed on this website are available while stocks permit and can be removed without  prior notice. The pricing and descriptions of products can also be amended at any point without notice being given.

We aim to display the colours of our clothes as accurately as possible, however as resolution, print methods and screen settings can affect how an item is displayed the accuracy of colours cannot be guaranteed.

The Costumier Ltd reserve the right to refuse to supply products to any individual or company.

In line with Consumer Protection (Distance Selling) Regulations 2000, you have 7 days from receiving your package to cancel the order. Exchange and refunds must be conducted within 30 days of delivery, after this The Costumier Ltd refuses the right to accept a refund or exchange. This does not affect your statutory rights.

The-Costumier.com is operated by The Costumier Ltd,
Registered in England and Wales, Company number – 8498628

This website, url, design and all images appearing on The Costumier website are the property of The Costumier Ltd. The website and images may not be reproduced in any form, stored, or manipulated without prior written permission from The Costumier Ltd.

These Terms and Conditions can be updated at any time.
© The Costumier Ltd 2013.